Directions (1-5): Read the following information carefully and answer the questions that follow:
A customer has to stay in city “X”, so he/she has to book online a room in a hotel.
Q1.If customer want to book deluxe room but the rent/fee of room is not affordable by customer
then which of the following steps taken by customer?
(a) Customer may have to request to manger of that hotel regarding fees.
(b) Customer can pay half fees immediately while rest fees will pay in future.
(c) Customer can submit affidavit that he/she can pay the deluxe room fee in future.
(d) If deluxe room fee is not affordable by customer then he/she cannot booked that room.
(e) Does not mention in DFD.
Q2. If customer is not satisfied with the service provided by
the hotel, then which of the following steps taken by
customer?
(a) Customer can drop a letter in complaint box.
(b) Customer can send a mail to the hotel manager directly.
(c) Customer can directly complaint to the receptionist and get
back his/her money.
(d) Either (a) or (c)
(e) Does not mention in DFD.
Q3.If customer wants to stay one more day in hotel then which of the following step taken by
customer?
(a) Customer has to again book online or ask to receptionist regarding booking once again.
(b) Customer can directly pay fees online and now stay on more days.
(c) Customer is eligible to stay in hotel up to his/her choice after once he/she checked in hotel.
(d) None of these.
(e) Does not mention in DFD.
Q4. If customer has not enough identity proof then what will happen?
(a) Customer has to made request to the receptionist.
(b) Customer has to contact hotel manager regarding this and then he/she can book a room in hotel.
(c) Customer has to pay additional fee then he/she can book room in a hotel.
(d) Room cannot be booked as he/she has not enough identity proof.
(e) Does not mention in DFD.
Q5. While customer searches online on websites and he/she does not find any hotel in the city in
which he/she wants to stay for one day then which of the following step taken by customer?
(a) He/she can directly walk-in to the hotel in that city in which he/she wants to stay.
(b) He/she can request online to travel agent regarding this. And then travel agent arranges the room
for the customer in that city.
(c) Customer has to cancel his/her travel plan as he/she did not find any room in that city.
(d) Does not mention in DFD.
(e) None of these.
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